Our standard delivery charge is €3.50 per order for delivery within the island of Ireland (Republic of Ireland and Northern Ireland addresses).
All delivery charges are subject to change and delivery is subject to credit card authorisation, and stock availability. Please allow up to 5 working days for delivery. Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as practicable. If the products cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.
Please email us at: firstname.lastname@example.org, or call us on 061 603396 to notify us of your intent to return any item within 48 hours of receipt. Your email should contain all references that are on your receipt together will a full explanation of your reason for returning the goods. You should also advise us whether you’d like an alternative product/replacement or a refund. (ANY RETURNS RECEIVED WITHOUT PRIOR NOTICE MAY BE DELAYED IN BEING PROCESSED). You will then receive a Returns Number, which you should include with your package.
Please enclose the original receipt with the parcel.
Send your package to:
Unit 50A Eastlink Business Park
Please note: BeautyOnline will not be liable for lost returns.
Returning Unwanted Goods
In accordance with the Distance Selling legislation, we will accept goods returned within 14 days from date of delivery so long as they are returned in an unused new condition, in their original packaging with any seals intact and in a saleable condition, and with the original invoice. Please note, it’s the customer’s responsibility to ensure the goods are returned safely to us and the customer must pay delivery costs back to us, and we in turn will pay for your items to be resent to you (Ireland only). No refunds on sale items, but a credit note can be issued. Refunds will be issued less the cost of delivery.
Returning Faulty Goods
If your parcel arrives damaged please either do not accept it or report it immediately. In the unlikely scenario that a parcel arrives damaged you must report this to us within 24 hours by phone or email so we can collect and resend through our courier company.
In the unlikely event that your BeautyOnline product is faulty upon arrival we will happily exchange or refund your item within 28 days of receiving the returned item. In the event of you not being happy with any product you order from BeautyOnline, please follow this returns procedure:
No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.